Designing for how things actually work

Product Design · Systems Thinking

My work spans healthcare technology, enterprise SaaS, education, and service-oriented environments—places where products sit inside larger systems and where design decisions can affect more than the person using the screen.

I like figuring out why something feels harder than it should. Sometimes the answer is in the interface. Sometimes it’s in the workflow, the information, the technology behind it, or the way different parts of an organization work together. That’s what I find most interesting about product design.

I’m curious, collaborative, and comfortable getting into the details. I ask questions, challenge assumptions, and stay open to changing direction when the work reveals something new. I don’t need to have the answer first. I care about finding the right answer together.

How I Approach the Work

Look beyond the interface
I look at the workflows, relationships, and systems surrounding a product—not just the screens people interact with. Understanding the bigger picture often reveals where the real friction lives.

Find what the system can do
I look for opportunities in the technology, data, and processes that already exist. Sometimes the best experience comes from changing what the system can do, not just what the interface looks like.

Start with how people actually work
Research, observation, and real-world behavior help me understand what people need, where they struggle, and how they actually work.

Connect the pieces
I work across product, engineering, and other disciplines to bring different perspectives together. Good solutions have to work for the people using them and for the teams and systems that support them.